Aarista
Patient App FAQs

• App Store: Aarista Patient App – App Store
• Play Store: Aarista Patient – Apps on Google Play

Mobile App requirements

• iPhone running iOS 15.1
• Android 9.0 (Pie) or later, Android 14 or 15 for improved performance

The Aarista Patient App allows you to securely access and manage your demographic information (e.g., contact details) and health records, including health and fitness data, on your iOS or Android device.

The app collects data such as health, fitness, location, and contact information in accordance with privacy standards like HIPAA, with practices that may vary based on usage or age. Version 1.0.6 introduces a prominent disclosure feature to improve transparency. Additionally, screenshot capture is disabled to help prevent accidental sharing of sensitive records through saved images.

Depending on your healthcare provider’s settings, you may be able to access and update your demographic information, as well as view your health records.

Contact your healthcare provider’s support team or Aarista’s customer service through the app or the official website for assistance with access or technical issues.

Use a strong password, enable two-factor authentication if available, and avoid using public Wi-Fi to access sensitive health information. The app complies with relevant privacy regulations, including HIPAA.

When you register a new account using the QR code given to you by your health care provider, use the email that you gave to your provider. If you are unable to log in, please verify with your provider to ensure they have your correct email address. If it is different, ask them to provide you with a new registration QR code.

To comply with HIPAA and prevent screenshots from being accidentally posted (for example, the iPhone can display images on a family TV or other streaming device), the ability to take screenshots is intentionally disabled.

No, only the app is currently supported for the Patients App. This is to better secure your information. For example, accessing your private medical records from a public terminal could result in your records being compromised and captured.

From the Home screen, select the Gear icon at the top right, and increase the font size using the slider control.

Ask your healthcare provider to update your email or phone number. Currently, this cannot be done inside the app.

Ask your provider to add your family member’s email and phone number. You will need to go through the same QR code registration process.