Privacy Policy

Privacy Policy  

Updated and Effective as of May 1, 2025  

Coverage Statement  

This Policy applies to Aarista and any of its affiliate companies (collectively “Aarista” or “Company”).

This Policy also applies to Aarista’s mobile applications listed on the App Store and the Google Play Store under the developer name Aarista Technology LLC, including the “Aarista Patient” and “Aarista Provider” mobile apps.

Purpose  

This privacy notice (“Privacy Notice”) describes how Aarista (“us”, “we”, or “our”) collects, uses, shares, and retains personal information that you provide to us, that we collect when you use the website located at www.aarista.com and other websites owned or controlled by Aarista (the “Sites”) or related mobile applications,  or through your use of the Site and related forms intended for general communication with Aarista (collectively, the “Services”). This does not include Aarista’s electronic health record (EHR) digital health platform, which is governed by a separate privacy policy.

This Privacy Policy applies to our mobile apps “Aarista Patient” and “Aarista Provider.”

This policy informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site and our Services.  We use your Personal Information only for providing and improving the Site and our Services. By using the Site or any of our Services, you agree to the collection and use of information in accordance with this policy.  

Policy  

Information Collection and Use 

While using our Site or any of our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes information such as your name, mailing address, email address, and phone number.

Prominent Disclosure

The Aarista Patient and Aarista Provider apps collect and transmit users’ phone numbers to enable login authentication and account verification, specifically when a user registers for or accesses the app. This data is not shared with third parties for marketing purposes. We may record your visits and use of our services. We may use automatic data collection technologies to collect certain information about your device, your activities on our site and your location. In addition, we may use information you directly and voluntarily provide to us through web forms, surveys, social media, blogs, forums, and other methods.

Personal information is data that can be used to identify you directly or indirectly or to contact you including, but not limited to, your name, mailing address, email address, and telephone number (“Personal Information”). This policy does not apply to anonymized information that cannot be used to identify you. We retain personal information collected via our website only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law.

Log Data  

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other data.  We use third-party analytics tools (such as Google Analytics) to measure traffic and usage trends on our Site. These services may collect information sent by your browser, including cookies or similar technologies. You can opt out by using browser settings or tools provided by the third parties.  

Communications  

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information. To the extent permitted by applicable law, we may provide Personal Information to our affiliated businesses or to our business partners, who may use it to send you marketing and other communications.  

SMS / Text Messaging

When you opt to receive SMS or text messages from Aarista, we collect your mobile phone number and your consent to receive messages. We use this information solely to send you transactional SMS notifications related to your use of the Aarista platform, including but not limited to login verification codes, password reset codes, telehealth session invitations, on-call incident alerts, and mobile app authorization codes. 

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. 

You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at support@aarista.com. 

Cookies  

Cookies are files with small amounts of data, which may include an anonymous, unique identifier. Cookies are sent to your browser from a web site and is stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.  

Legal Matters  

If we are requested by law enforcement officials or judicial authorities to provide Personal Information, we may do so. In matters involving claims of personal or public safety or in litigation where the information is pertinent (including to allow us to pursue available remedies or limit the damages that we may sustain), we may use or disclose personal information, including without court process. We may also use or disclose Personal Information to enforce our terms and conditions, to protect our operations or those of any of our affiliates, or to protect our rights, privacy, safety or property and/or that of our affiliates, you, or others. We may use and disclose personal information to investigate security breaches or otherwise cooperate with authorities pursuant to a legal matter.  

Information Security  

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.  We take reasonable measures to ensure your Personal Information is protected using administrative, technical, and physical safeguards appropriate to the nature of the data.  

Links  

The Site or our Services may contain links to, or otherwise make available, third-party websites, services, or other resources not operated by us or on our behalf (“Third Party Services”). These links are provided as a convenience only and do not constitute an affiliation with endorsement or sponsorship of the Third Party Services. Any information you provide to such third parties is not subject to the terms of this Privacy Policy, and we are not responsible for the privacy or security of the information you provide to them or their handling of your information. We recommend that you review the privacy policy of any third party to whom you provide personal information online.  

Changes To This Privacy Policy  

This Privacy Policy is effective as of May 1, 2025, and will remain in effect except with respect to any future changes in its provisions, which will be made effective immediately after being posted on the Site. We reserve the right to update, change or revise our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Site or any of our Services shall constitute your acknowledgment, agreement, and consent to abide by and be bound by the terms and conditions of any revised Privacy Policy.  

Contact Us  

If you have any questions about this Privacy Policy, please contact us at support@aarista.com.