Aarista
Provider App FAQs

• App Store – ‎Aarista Patient App – App Store

• Play Store – Aarista Patient – Apps on Google Play

Mobile App requirements

• iPhone running iOS 15.1
• Android 9.0 (Pie) or later, Android 14 or 15 for improved performance

The Aarista Provider App provides secure, real-time access to patient profiles, appointment schedules, and health records (e.g., clinical notes, medications, lab results), with tools for smart scheduling, voice-enabled documentation, and EHR integration.

The Aarista Provider App seamlessly integrates with backend systems, such as EHRs, providing real-time access to patient data and streamlined workflows. For setup details, please contact your IT department or Aarista support.

Yes, the Aarista Provider App allows providers to create, manage, and track appointments, with smart scheduling features to optimize practice efficiency.

The app’s voice-enabled documentation enables providers to dictate clinical notes hands-free, as of version 1.0.4. As of version 1.0.4, the screen stays active during Smart Scribe use for uninterrupted workflow.

The app collects identifiable data (e.g., contact info, identifiers) and non-identifiable data (e.g., health records, diagnostics), adhering to HIPAA standards to ensure secure handling of sensitive information.

Version 1.0.4 includes enhanced PDF file handling. If issues persist, please contact Aarista support or your practice’s IT administrator for further assistance.

You can find details about the latest version in the “What’s New” section of the Apple App Store or Google Play Store, depending on your device.

If you see the message “Communication Type does exist” in red, and both the Communication Type and Email Address fields are outlined in green, it means the email you’re trying to add is already in use.

To proceed, either:

• Use a different email address, or
• Change the current primary email to another address, then re-add the original email as an additional contact.

If you are trying to supply your patient with a QR code (located to the right of the patient’s surname) and see that the QR code icon is grey, this means you do not have permissions set up for your account and patient(s).

Contact the administrator of the EMR portal and request access to it. Once this is done, the QR code will no longer be grey; it will be black. For the viewed patient, selecting the QR code icon will display the Patient QR Code that you can take a screenshot of and email to your patient. They must register within the 30-minute expiry time of the code.